FAQ

Q: How does "Instant Delivery" work?
Answer: CCP Interactive teaching units are published electronically and distributed in the popular, easy to use Adobe Acrobat PDF format. As soon as your purchase has been processed, you will be able to download and begin to use your new unit - you could even be ready to use the unit in the classroom within minutes!

Q: What is the "Adobe Acrobat: format"?
Answer: The "Adobe Acrobat" file format is otherwise known as "PDF" - or Portable Document Format.

Q: Why did you choose to publish your units in that format?
Answer: Just as the name suggests, Acrobat PDF files are portable: they can be used on many different computers. In addition to being "portable", Adobe Acrobat files print with very high quality on a wide variety of printers and computer systems. If you have a computer and printer, it is very likely that you can view and print these units. We guarantee it.

Q: Can I use it with my computer system?
Answer: The answer is almost undoubtedly "Yes". If your computer is a Windows, Macintosh or Linux computer you will be able to use our units. In fact, if you are using almost any kind of computer you can use our units. All you will need is the free "Adobe Acrobat Reader" software.

Q: How do I get the free "Acrobat Reader" program?
Answer: The free Acrobat Reader program is available from the Adobe web site. If you need to install the program, click here to go to the Acrobat Reader download page. But wait ... you might not need to download the Reader program at all. Many computers already have the Acrobat Reader program installed.

Note: If you do not have the Acrobat Reader program installed, we recommend that you do so — even if not for use for our units. It is very handy to have.

Q: How do I pay for my purchases?
Answer: We accept online payment by Visa, Mastercard, American Express, and PayPal. Your online credit card purchases are processed entirely by Moneris - a global leader in providing secure online transactions. Unfortunately we do NOT accept Debit, Discover or VISA Debit cards.

Q: Is it safe to use my credit card online?
Answer: Moneris takes the issue of security very seriously - they don't even allow us access to your credit card information: the transaction is handled completely by them: safe, secure and privately. Moneris uses the latest in encryption technology to ensure the security of your data. Some might argue that this method of credit card purchase is more secure than when you use your card in person: the weakest link in security can be the person handling your credit card transaction. In the process employed by Moneris, it is unlikely that any person will handle your credit card number. We believe you can purchase with confidence from CCP Interactive.

Q: What if I have troubles - is your product guaranteed?
Answer: Yes! We guarantee your satisfaction with our products 100%. If you are dissatisfied with your purchase for any reason, please contact our customer support at support@rainbowhorizons.com and we will be happy to help.

Q: If I am not satisfied with my RHP purchase, can I return it for a refund?
A: Any unused physical product can be returned for a full refund up to 12 months from the date of purchase, no questions asked. Contact us for return instructions at support@rainbowhorizons.com or 800-663-3609. We offer no refunds for downloaded content as there is no way of returning the download once it is sent.

Q: Why was my purchase not processed?
Answer: There may be a number of reasons why your purchase didn't go through. First, please check your form of payment. We accept VISA, MasterCard, American Express, and PayPal. We do NOT accept Debit, Discover and VISA Debit cards. Next, check to make sure your billing address matches what you have registered with your credit card. If you are still having trouble, please call in direct to us at 800-663-3609 and we will process your order.

Q: Where can I find a copy of the novel?
Answer: Unfortunately, we only sell Novel Study Guides that go along with the novel. We do not sell the novel itself. You will have to purchase copies of the novel from online retailer stores, like Amazon or Scholastic, find them in a local bookstore, or get them from the library.